Returns & Refunds

We do not offer refunds, exchanges or store credits for change of mind, incorrect selection or ordering errors. Please ensure you have selected the correct products before completing your purchase. All sales are considered final and if a refund is to be made, a 25% restocking fee will be charged.

By placing an order through our website, you acknowledge and accept that some products may have extended lead times due to stock availability, special order items, supplier delays, or high order volumes. Estimated dispatch or delivery timeframes are provided as a guide only and may vary. Purchasing from our website indicates your acceptance of these potential delays.

If you believe you have received an incorrect, damaged or faulty item, you must notify us in writing within 48 hours of receiving your order. Any approved return must be sent back in its original packaging and in the same unused, saleable condition in which it was received. Items returned without original packaging, or that show signs of use, installation or damage, may be refused or may not be eligible for a full refund.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You may be entitled to a repair, replacement or refund where a product is faulty, not of acceptable quality, not fit for its intended purpose, or does not match its description.